Terms & Conditions

Last updated: 2 November 2026

1. About Moonshine Global

These terms apply to purchases from moonshineglobal.com. The seller is Moonshine Global Ltd, company number 08398987, of 7 Silverwood Court, Rotherham, S63 5DB, United Kingdom. Contact sales@moonshineglobal.com or 01709 278879 for order enquiries, and returns@moonshineglobal.com for cancellations and returns.

2. Products and safe use

Read the product description, bottle size, directions and label before ordering or using a product. Use products only as directed. Plant responses depend on growing conditions, crops and feeding practices; examples and testimonials do not guarantee a particular yield or result. Website information does not replace product-label instructions. Keep products out of reach of children and do not consume them. Product images are illustrative; packaging may change. Goods supplied must match their description and meet your statutory rights.

3. Ordering and payment

Select the product and bottle size, check the basket and delivery details, and review the total before proceeding to payment. Prices and available payment methods are shown during checkout. Payment is processed through PayPal. Your order acknowledgement confirms receipt of your order; acceptance takes place when we confirm dispatch. If we cannot fulfil an order, we will contact you and refund any payment for the unavailable goods. If an obvious pricing or description error affects your order, we will contact you to resolve it rather than supply on a misleading basis.

4. Delivery

Free shipping is offered to the UK mainland as displayed on the website. Any other shipping charge must be shown or agreed before you commit to the order. The published delivery estimates are 1–3 days for UK mainland, 3–10 days for most European destinations, and 3–14 days for the USA and Canada, depending on location. These are estimates rather than guaranteed arrival dates. See our Delivery Policy for current details. Contact us before ordering if you need a specific delivery date or a destination is not available at checkout.

International orders may attract import duties, taxes or clearance charges set by the destination country. Check local requirements before ordering. We securely pack shipments in plain wrapping. If your delivery is delayed, damaged or missing, contact us with your order number. For consumers, goods remain our responsibility until delivered to you or a person you identify to receive them, subject to applicable law. Where no different delivery time is agreed, the statutory delivery rules apply.

5. Consumer cancellation rights

If you are a consumer buying online, you normally have the right to cancel without giving a reason within 14 days after the day you, or someone you nominate other than the carrier, receive the goods. For goods delivered separately under one order, the period normally runs from receipt of the last item. Statutory exceptions apply only where legally relevant; opening packaging does not automatically remove your cancellation rights.

To cancel, send a clear statement to returns@moonshineglobal.com or write to the address above before the cancellation period ends. Include your name, order number, the items and delivery date so we can identify the order. You can use the model wording below, but it is not compulsory.

6. Returning goods and refunds

After telling us you wish to cancel, send the goods back without undue delay and within 14 days. The returns address is Moonshine Global Ltd, 7 Silverwood Court, Rotherham, S63 5DB, United Kingdom. Please contact returns@moonshineglobal.com for practical packing instructions, especially for liquids. Pack items securely to prevent leaks and retain proof of postage.

You pay the direct cost of returning goods if you change your mind. This does not apply to faulty, damaged or incorrectly supplied goods, for which we will arrange or reimburse reasonable return costs as required by law. Please contact us before returning faulty goods so we can agree an appropriate method.

For a valid consumer cancellation we refund the price paid and the cost of our standard outbound delivery. We do not have to refund the extra cost of a more expensive delivery option you chose. We may make a lawful deduction for loss of value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Refunds are made by the original payment method unless otherwise agreed, without a refund fee, within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. If we agree to collect the goods, different statutory timing may apply.

7. Faulty, damaged or incorrect goods

Your statutory rights are unaffected by the change-of-mind policy. Goods must be of satisfactory quality, fit for purpose and as described. Contact returns@moonshineglobal.com if there is a problem, providing your order number and a description; photographs can help us investigate but do not replace your rights. Depending on the circumstances, you may be entitled to reject goods, repair, replacement or a refund. Consumer rights include a short-term right to reject faulty goods, normally within 30 days. Do not dispose of goods before contacting us unless necessary for safety.

8. Business customers and statutory rights

The consumer cancellation rights described above apply to consumers, not automatically to purchases made wholly or mainly for business purposes. Business customers should contact us about returns before sending goods. Nothing in these terms excludes or restricts rights or liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence.

9. Privacy, complaints and applicable law

Our Privacy Policy and Cookie Policy explain how we handle information and optional storage. For a complaint, contact sales@moonshineglobal.com with the order number and details so we can investigate. English law applies to these terms, but consumers retain any mandatory protections and rights to bring proceedings available under the law of their home jurisdiction. Updates to these terms apply to future orders and do not remove rights attached to an existing order.

Model cancellation wording

To: Moonshine Global Ltd, 7 Silverwood Court, Rotherham, S63 5DB; returns@moonshineglobal.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [goods]. Ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].